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Warranty Manager / Extended Warranty Protection

Extend your warranty’s time period when you use your DownriverCU Visa Gold card for your purchase!

Extended Warranty Protection will add up to one additional year...

File an Extended Warranty Protection claim now.

To file a claim or register your product go to www.cardbenefitservices.com or call 1-888-221-3289 to file a claim or get your questions answered.

Below you will find answers to some of the most commonly asked questions about Extended Warranty Protection.

Q: How does Extended Warranty Protection work?

A: This benefit matches the terms and conditions of the manufacturer’s warranty and extends the time period of the original manufacturer’s warranty by one additional year. So, for example, if the original warranty was for six months, this benefit would extend the warranty for an additional year so you would have a total of 18 months of coverage; if the original warranty was for two years, this benefit would extend the warranty for an additional year so you would have a total of three years of coverage. There is a per claim maximum of $10,000 and a per cardholder maximum of $50,000.

Q: What are the limitations?

A: You will want to read the full terms and conditions, but here are some examples: the item must be purchased with your Downriver CU Visa Gold card and the extension of the
warranty’s time period applies to U.S. warranties only. Some items are excluded from coverage, such as motorized vehicles, real estate, computer software, medical equipment, and items that are pre-owned or used.

Q: What are the timelines for filing a claim?

A: You must notify the Benefit Administrator within 60 days of the failure and submit your completed claim form within 90 days of the failure.

Q: What paperwork do I need to submit with my claim?

A: In addition to the claim form, you will need the following:

  • An itemized sales receipt for the purchase — if you don’t have this, the store where you made the purchase may be able print a duplicate receipt for you.
  • Your Visa Infinite card billing statement showing the purchase — your bank can usually make a copy for you.
  • A copy of the original manufacturer’s warranty — a copy can usually be downloaded and printed from the manufacturer’s website.
  • The Benefit Administrator may ask you to provide additional information, such as a repair estimate (if applicable).
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